{"id":65655,"date":"2026-10-26T13:24:23","date_gmt":"2026-10-26T09:24:23","guid":{"rendered":"https:\/\/hir1.com\/job\/vice-president-customer-experience-digital-channels-2\/"},"modified":"2026-10-26T13:24:23","modified_gmt":"2026-10-26T09:24:23","slug":"vice-president-customer-experience-digital-channels-2","status":"publish","type":"job_listing","link":"https:\/\/hir1.com\/ar\/job\/vice-president-customer-experience-digital-channels-2\/","title":{"rendered":"Vice President Customer Experience Digital Channels"},"content":{"rendered":"<p>411_2959021<\/p>\n<p><p>Are you a <b>customer experience leader <\/b> with a passion for digital innovation We are looking for a <b>Vice President of Customer Experience and Digital Channels <\/b> to drive transformation enhance customer engagement and optimize digital platforms. <\/p>\n<h3>About the Role: <\/h3>\n<p>As the VP you will <b>lead the customer experience strategy <\/b> improve digital channels and ensure seamless innovative interactions for customers. You will work closely with senior leaders manage a strong team and use datadriven insights to enhance customer satisfaction. <\/p>\n<h3>What You\u2019ll Do: <\/h3>\n<h3>Shape the Customer Experience Strategy <\/h3>\n<ul>\n<li>Develop and execute plans to enhance customer satisfaction and loyalty. <\/li>\n<li>Foster a culture where customers are at the center of decisionmaking. <\/li>\n<\/ul>\n<h3>Lead Digital Transformation <\/h3>\n<ul>\n<li>Improve digital platforms (web mobile social media) to create smooth and engaging customer journeys. <\/li>\n<li>Introduce new technologies including AI and automation to enhance selfservice options. <\/li>\n<\/ul>\n<h3>Drive Change &#038; Project Management <\/h3>\n<ul>\n<li>Lead transformation programs ensuring projects are delivered successfully. <\/li>\n<li>Work closely with teams to introduce new processes and ensure smooth adoption. <\/li>\n<\/ul>\n<h3>Engage with Stakeholders <\/h3>\n<ul>\n<li>Collaborate with internal teams and customers to understand needs and improve services. <\/li>\n<li>Represent the company at industry events and share best practices. <\/li>\n<\/ul>\n<h3>\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a <\/h3>\n<p><b>What You Need to Succeed: <\/b> <\/p>\n<ul>\n<li>Bachelor s degree in Business Marketing or a related field (MBA preferred). <\/li>\n<li>58 years of experience in <b>customer experience digital channels or transformation projects <\/b>. <\/li>\n<li>Strong leadership communication and project management skills. <\/li>\n<li>Knowledge of <b>AI data analytics and digital solutions <\/b> to enhance customer engagement. <\/li>\n<li>Experience in the <b>utility sector <\/b> or similar industries is a plus. <\/li>\n<\/ul>\n<h3>Why Consider this job opportunity <\/h3>\n<ul>\n<li>Lead an exciting transformation. <\/li>\n<li>Work in a dynamic forwardthinking environment. <\/li>\n<li>Make a real impact on customer experience and digital innovation. <\/li>\n<\/ul>\n<p> #J-18808-Ljbffr<\/p>\n<p>2026-09-29 19:24:49<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[],"job_listing_category":[],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-65655","job_listing","type-job_listing","status-publish","hentry"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":[],"_job_type":[],"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"","_job_phone":"","_job_apply_url":"","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/hir1.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2026\/01\/Icon-Hir1-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/hir1.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing\/65655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/comments?post=65655"}],"wp:attachment":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/media?parent=65655"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=65655"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=65655"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=65655"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=65655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}