{"id":65473,"date":"2026-09-14T09:29:40","date_gmt":"2026-09-14T05:29:40","guid":{"rendered":"https:\/\/hir1.com\/job\/customer-success-specialist-fully-remote-upto-35k-yr\/"},"modified":"2026-09-14T09:29:44","modified_gmt":"2026-09-14T05:29:44","slug":"customer-success-specialist-fully-remote-upto-35k-yr","status":"publish","type":"job_listing","link":"https:\/\/hir1.com\/ar\/job\/customer-success-specialist-fully-remote-upto-35k-yr\/","title":{"rendered":"Customer Success Specialist &#8211; Fully Remote | Upto $35K\/yr"},"content":{"rendered":"<h3>About the job<\/h3>\n<p><strong>Mercor<\/strong> connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include <strong>Benchmark<\/strong>, <strong>General Catalyst<\/strong>, <strong>Peter Thiel<\/strong>, <strong>Adam D&#8217;Angelo<\/strong>, <strong>Larry Summers<\/strong>, \u0648 <strong>Jack Dorsey<\/strong>.<\/p>\n<p><strong>Position:<\/strong> Customer Success Engineer (India)<br \/><strong>Type:<\/strong><strong>Contract<\/strong><br \/><strong>Compensation:<\/strong><strong>$20,000\u2013$35,000<\/strong><br \/><strong>\u0627\u0644\u0645\u0648\u0642\u0639:<\/strong><strong>Remote<\/strong><\/p>\n<h3>Role Responsibilities<\/h3>\n<ul>\n<li>Investigate talent-reported issues end-to-end. Reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.<\/li>\n<li>Debug across our <strong>AI<\/strong> + <strong>SaaS<\/strong> stack using telemetry, logs, network inspection, and database queries to understand production behavior.<\/li>\n<li>Triage with sound judgment. Escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.<\/li>\n<li>Surface systemic patterns and product risks to engineering and product leadership.<\/li>\n<li>Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.<\/li>\n<li>Communicate with precision, professionalism, and empathy.<\/li>\n<\/ul>\n<h3>Qualifications<\/h3>\n<\/p>\n<p><strong>Must-Have<\/strong><\/p>\n<ul>\n<li><strong>Ability to debug web applications. Degree in <strong>Computer Science<\/strong>, <strong>Software Engineering<\/strong>, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.<\/strong><\/li>\n<li><strong>Experience building modern web applications (<strong>React<\/strong>, <strong>Node<\/strong>, <strong>Flask<\/strong>, <strong>Next.js<\/strong>, etc.) OR <strong>2-5 years<\/strong> of experience supporting customers on such web applications.<\/strong><\/li>\n<li><strong>Comfortable with <strong>AI systems<\/strong>. Experience exploring behavior of <strong>AI tools<\/strong> (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).<\/strong><\/li>\n<li><strong>Ability to understand model outputs, failure modes, hallucinations, and feedback loops.<\/strong><\/li>\n<\/ul>\n<h3><strong>Preferred<\/strong><\/h3>\n<ul>\n<li><strong>Familiarity with how modern <strong>AI APIs<\/strong> work (<strong>OpenAI<\/strong>, <strong>Anthropic<\/strong>, etc.) or how agent frameworks (<strong>LangChain<\/strong>, <strong>AutoGPT<\/strong>, etc.) function is a plus.<\/strong><\/li>\n<\/ul>\n<h3><strong>Application Process (Takes 20\u201330 mins to complete)<\/strong><\/h3>\n<ul>\n<li><strong>Upload resume<\/strong><\/li>\n<li><strong>AI interview based on your resume<\/strong><\/li>\n<li><strong>Submit form<\/strong><\/li>\n<\/ul>\n<h3><strong>Resources &amp; Support<\/strong><\/h3>\n<ul>\n<li><strong>For details about the interview process and platform information, please check: <\/strong><\/li>\n<li><strong>For any help or support, reach out to: <\/strong><\/li>\n<\/ul>\n<p><strong><em>PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.<\/em><\/strong><\/p>\n<p>Originally posted on <a href=\"https:\/\/himalayas.app\" rel=\"nofollow noopener\" target=\"_blank\">Himalayas<\/a><\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[1752],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-65473","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-success-engineering"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1752":"Customer-Success-Engineering"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/himalayas.app\/companies\/mercor\/jobs\/customer-success-specialist-fully-remote-upto-35k-yr","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/hir1.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2026\/01\/Icon-Hir1-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/hir1.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing\/65473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/comments?post=65473"}],"wp:attachment":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/media?parent=65473"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=65473"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=65473"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=65473"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=65473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}