{"id":64937,"date":"2026-04-29T09:12:31","date_gmt":"2026-04-29T05:12:31","guid":{"rendered":"https:\/\/hir1.com\/job\/gymflow-customer-onboarding-support-specialist-remote-south-africa\/"},"modified":"2026-04-29T09:12:42","modified_gmt":"2026-04-29T05:12:42","slug":"gymflow-customer-onboarding-support-specialist-remote-south-africa","status":"publish","type":"job_listing","link":"https:\/\/hir1.com\/ar\/job\/gymflow-customer-onboarding-support-specialist-remote-south-africa\/","title":{"rendered":"Gymflow: Customer Onboarding &#038; Support Specialist (Remote, South Africa)"},"content":{"rendered":"<p>Remote Jobs<\/p>\n<p>Region: Anywhere in the World<\/p>\n<p>State: Alabama<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/we-work-remotely.imgix.net\/logos\/0171\/4985\/logo.gif?ixlib=rails-4.0.0&#038;w=50&#038;h=50&#038;dpr=2&#038;fit=fill&#038;auto=compress\" \/><\/p>\n<p>\n  <strong>Headquarters:<\/strong> London, UK<br \/>\n    <br \/><strong>URL:<\/strong> <a href=\"https:\/\/gymflow.io\/\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/gymflow.io\/<\/a>\n<\/p>\n<h3><strong>Customer Onboarding &amp; Support Specialist (Remote, South Africa)<\/strong><\/h3>\n<p><strong>Full-Time | Remote |<\/strong> OTE R630,000 &#8211; R810,000 per annum Depending on experience<\/p>\n<hr>\n<h3> The Role<\/h3>\n<p>We\u2019re hiring a Customer Onboarding &amp; Support Specialist to:<\/p>\n<ul>\n<li>Help new clients get set up and confident using Gymflow<\/li>\n<li>Solve support tickets with empathy and clarity<\/li>\n<li>Create documentation that reduces repeat questions<\/li>\n<li>Run consultative product demos that close deals<\/li>\n<\/ul>\n<p>You\u2019ll be joining a small, focused team where your impact is immediate and visible.<\/p>\n<hr>\n<h3> What You\u2019ll Be Responsible For<\/h3>\n<ul>\n<li>\n<p><strong>Client Onboarding &amp; Training<\/strong> (40%)<\/p>\n<p>Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking\/payment.<\/p>\n<\/li>\n<li>\n<p><strong>Product Demos<\/strong> (40%)<\/p>\n<p>Run live demos for prospective customers\u2014focused on solving their business pain, not pitching features.<\/p>\n<\/li>\n<li>\n<p><strong>Customer Support<\/strong> (15%)<\/p>\n<p>Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively.<\/p>\n<\/li>\n<li>\n<p><strong>Support Documentation<\/strong> (5%)<\/p>\n<p>Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials.<\/p>\n<\/li>\n<li>\n<p><strong>Voice of the Customer<\/strong> (5%)<\/p>\n<p>Flag product issues, trends, and friction points to the engineering and product teams.<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3> You\u2019re a Fit If You Have&#8230;<\/h3>\n<ul>\n<li>At least 2+ years in <strong>SaaS onboarding, support, or customer success<\/strong><\/li>\n<li>Excellent <strong>written and spoken English<\/strong>\u2014clear, friendly, and professional<\/li>\n<li>Experience leading <strong>screen-share trainings or live product walkthroughs<\/strong><\/li>\n<li>Have excellent <strong>technical comprehension<\/strong> and can quickly understand how systems work and recommend solutions for client needs.<\/li>\n<li>A process-oriented mindset\u2014you look for ways to document, systemise, and improve<\/li>\n<li>Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)<\/li>\n<\/ul>\n<hr>\n<h3> Nice-to-Haves<\/h3>\n<ul>\n<li>Familiarity with CRMs, Stripe, Zapier, or fitness industry tools<\/li>\n<li>Experience working with Featurebase or other support chat tools, Notion, Linear, and Loom<\/li>\n<li>Previous experience working in a fast-growing tech startup or B2B SaaS environment<\/li>\n<li>Links to help docs, demo videos, or customer education content you\u2019ve created<\/li>\n<li>Proficiency in using AI tools to improve personal productivity<\/li>\n<\/ul>\n<hr>\n<h3> Tools We Use<\/h3>\n<p>\u00b7 Notion \u00b7 Loom \u00b7 Linear \u00b7 Stripe \u00b7 Slack \u00b7 Google Meet \u00b7 Featurebase \u00b7 Claude<\/p>\n<hr>\n<h3> What Success Looks Like in Year One<\/h3>\n<ul>\n<li>You\u2019re leading new client onboarding and cutting time to value<\/li>\n<li>Product demos convert <strong>25%+ of leads<\/strong><\/li>\n<li>95%+ <strong>CSAT score<\/strong> across 200+ tickets\/month<\/li>\n<li>Knowledge base content deflects <strong>&gt;50% of common queries<\/strong><\/li>\n<li>Weekly product feedback from customers results in measurable improvements<\/li>\n<\/ul>\n<hr>\n<h3>Location &amp; Compensation<\/h3>\n<ul>\n<li><strong>Remote across South Africa or Europe,<\/strong> working in Greenwich Mean Time<\/li>\n<li>Base Salary: R420,000 &#8211; R600,000 per year depending on experience<\/li>\n<li>Sales Commission: Additional R210,000 OTE per year, commissions up-capped<\/li>\n<li>Full-time employee or long-term contractor (preferred)<\/li>\n<\/ul>\n<hr>\n<h3> \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u0642\u062f\u064a\u0645<\/h3>\n<ol>\n<li>Complete the application via <a href=\"https:\/\/gymflow.notion.site\/350d95b48891803ab94ae22aa39f2b0c?pvs=105\" rel=\"nofollow noopener\" target=\"_blank\">this link<\/a><\/li>\n<li>Include a <strong>short Loom (max 5 min)<\/strong> sharing a time you made a customer process better.<\/li>\n<li>Share any support docs, videos, or demos you\u2019ve created (if you have them).<\/li>\n<\/ol>\n<hr>\n<p><strong>We respond fast.<\/strong> Expect an intro call, a short exercise, and a final interview\u2014all within two weeks if it\u2019s a match.<\/p>\n<hr>\n<p>&nbsp;<\/p>\n<p><strong>To apply:<\/strong> <a href=\"https:\/\/weworkremotely.com\/remote-jobs\/gymflow-customer-onboarding-support-specialist-remote-south-africa\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/weworkremotely.com\/remote-jobs\/gymflow-customer-onboarding-support-specialist-remote-south-africa<\/a><\/p>\n<p>Customer Support, Sales, and Onboarding<\/p>\n<p>&nbsp;<\/p>","protected":false},"author":100,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","job_listing_type":[1174],"job_listing_category":[1727],"job_listing_location":[],"job_listing_tag":[],"class_list":["post-64937","job_listing","type-job_listing","status-publish","hentry","job_listing_type-remote","job_listing_category-customer-support"],"metas":{"_job_featured_image":"","_job_featured":"","_job_filled":"","_job_urgent":"","_job_category":{"1727":"Customer Support"},"_job_type":{"1174":"Remote"},"_job_tag":[],"_job_expiry_date":"","_job_gender":"","_job_apply_type":"external","_job_phone":"","_job_apply_url":"https:\/\/weworkremotely.com\/remote-jobs\/gymflow-customer-onboarding-support-specialist-remote-south-africa","_job_apply_email":"","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_career_level":"","_job_qualification":"","_job_video_url":"","_job_photos":"","_job_application_deadline_date":"","_job_address":"","_job_location":[],"_job_map_location":{"address":"","latitude":"","longitude":""},"_job_logo":"https:\/\/hir1.com\/wp-content\/uploads\/wp-job-board-pro-uploads\/_employer_featured_image\/2026\/01\/Icon-Hir1-150x150.png","_job_employer_name":"HR","_job_employer_url":"https:\/\/hir1.com\/ar\/employer\/hr\/"},"cmb2":{"_job_careerjet_job_fields":{"_job_careerjet_detail_url":"","_job_careerjet_company_name":""}},"_links":{"self":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing\/64937","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/users\/100"}],"replies":[{"embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/comments?post=64937"}],"wp:attachment":[{"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/media?parent=64937"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_type?post=64937"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_category?post=64937"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_location?post=64937"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/hir1.com\/ar\/wp-json\/wp\/v2\/job_listing_tag?post=64937"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}